Policies

Fee Protection Scheme (FPS)

The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a Private Education Institution (PEI) is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if PEI fails to pay penalties or return fees to the students arising from judgment made against it by the Singapore courts.

The FPS is compulsory for all local and international students taking courses at PEIs seeking EduTrust certification. FPS applies to all courses with duration of more than one month or 50 hours.

You may refer to SSG’s webpage on Protection of Course Fees as a reference.

The YPLS School of Learning (YPLS) has in effect adopted the FPS under the Insurance Scheme to replace the FPS under the Escrow scheme which was discontinued in Dec 2017, using the services of Lonpac Insurance Bhd, one of the service providers for FPS appointed by the Committee for Private Education (CPE) which is part of SkillsFuture Singapore (SSG).

Under the FPS Insurance scheme, YPLS will purchase insurance protection for students to protect their fees as stated under the Standard Student Contract within 7 working days upon receipt of payment of the fees to YPLS.

Students will receive a soft copy of the Certificate of Insurance by email from the operating agent of the insurance provider, and a hardcopy of the Certificate from YPLS upon commencement of the course.

Please refer to The YPLS School of Learning’s Certificate of Fee Protection Scheme Insurance Policy Number : Z/21/BM00/000946 issued by Lonpac Insurance Bhd

Refund Policy (For Preparatory Course)

This policy aims to manage refunds for students under various conditions in a fair and reasonable manner for any payment made. The refund policy encompasses the time frame and conditions for all forms of refunds. The terms and conditions of refund are governed by the PEI-Student Contract agreed upon and entered into between the PEI and the student. Students must pay their fees due as laid out in the PEI-Student Contract and by the date(s) stipulated in the PEI-Student Contract.

1.1 Refund for Withdrawal Due to Non-Delivery of Course

YPLS (The YPLS School of Learning) will notify the Student within three (3) working days upon knowledge of any of the following:

It does not commence the Course on the Course Commencement Date;
It terminates the Course before the Course Commencement Date;
It does not complete the Course by the Course Completion Date;
It terminates the Course before the Course Completion Date;
It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Standard Student Contract within any stipulated timeline set by CPE; or
The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

The Student should be informed in writing of alternative study arrangement (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

1.2 Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 1.1 above, YPLS will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below which is similar to Schedule D in the Standard Student Contract.

% of (the aggregate amount of the fees paid under Student Contract)	If Student’s written notice of withdrawal is received
100%	("Maximum Refund") More than 30 days before the Course Commencement Date
70%	Before, but not more than 30 days before the Course Commencement Date
50%	After, but not more than 7 days after the Course Commencement Date
0%	More than 7 days after the Course Commencement Date

1.3 Refund during Cooling-Off Period

YPLS will provide the Student with a cooling – off period of seven working days after the date that the Student Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in the table under Clause 1.2 and Schedule D in the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within cooling-off period , regardless of whether the Student has started the course or not.

1.4 Deemed Withdrawal

A Student who transfers from the Course to another course within YPLS shall, for the purposes of this Clause 1, be deemed to have withdrawn from the Course and the provisions of Clause 1.2 shall apply save as otherwise agreed between YPLS and the Student.

1.5 Change Of Course

Further to Clause 1.4, a fresh YPLS-Student Contract under this format shall be executed between YPLS and the Student for any change of Course, whether with YPLS or otherwise.

1.6 Non-Refundable Fees

Application fees for Course are non-refundable.

1.7 GST Refunds

Any refund amount will be inclusive of GST already paid

Please refer to " Refund Procedures for Preparatory Course "

Refund Policy (For Immersion Holiday Programme)

Please refer to " Refund Policy and Procedures (IHP Programme)"

Transfers / Withdrawal Policy

A Student who transfers from one course to another within The YPLS School of Learning shall be deemed to have withdrawn from the course and the provisions of Clause 1.2 shall apply save as otherwise agreed between The YPLS School of Learning and student.

A Student who withdraws from The YPLS School of Learning to enrol with another school shall be deemed to have withdrawn from The YPLS School of Learning.

Please refer to " Transfers /Withdrawal Policy and Procedures "

Complaint & Dispute Policy

The YPLS School of Learning, in its continual efforts to improve its courses, delivery, administration and service quality, will make every effort to address and resolve any complaints, grievances or disputes sympathetically, fairly, promptly and confidentially. Any actions taken which are of public interest will be published where appropriate and applicable

Student Feedback And Grievance Resolution Procedure

(Complaint/Dispute Resolution Process Should Not Exceed 21 Days)

Data Protection Policy

"The YPLS School of Learning is committed to maintaining the confidentiality of the student's personal information and undertakes not to divulge any of the student's personal information to any third party without the prior written consent of the student SUBJECT TO the obligation of The YPLS School of Learning to disclose to any Singapore government authority any information relating to the student in compliance with the law and/or to the organisation conferring/awarding the qualification."

The Personal Data Protection Act 2012 (“PDPA”) which is enforced with effect 2 July 2014 will also be used as the baseline to govern the collection, use and disclosure of personal data.

Data Protection Notification Statement

Please refer to" Data Protection Notification Statement - Students and Applicants for YPLS courses "

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The YPLS School of Learning

Enhanced Registration Framework (ERF) Registration No.: 200500033G Validity of Registration : 22/08/2019 – 21/08/2023